NASDAQ Framework: Five9 Inc.

Cloud contact center software provider 1.

Five9, Inc. is a leading provider of intelligent cloud software for contact centers, offering a comprehensive virtual contact center platform that includes applications for customer service, sales, and marketing functions 2. The platform integrates core telephony functionality, omnichannel engagement, and various modules such as digital self-service, agent assist technology, workflow automation, and workforce optimization solutions to enhance call center efficiency and manage interaction quality 3. Recognized as a leader in the IDC MarketScape for Contact Center-as-a-Service Applications Software in 2024, Five9 continues to innovate and invest in AI and automation to elevate both customer and agent experiences 4 5. The company serves a diverse range of industries including banking, retail, healthcare, and technology, and is headquartered in San Ramon, California 6.

2: Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California. View Source3: Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. View Source4: Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software View Source5: Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite. View Source6: Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California. View Source

NO

Rowan became Redis CEO in February 2023 after serving for four and a half years as CEO of Five9, Inc. (NASDAQ:FIVN) 7. There is no indication that the founders are still leading or heavily involved in the company.

7: Rowan became Redis CEO in February 2023 after serving for four and a half years as CEO of Five9, Inc. (NASDAQ:FIVN). As CEO, Rowan built Five9 into a billion dollar business, and quadrupled revenue while expanding the company’s profitability. View Source

MEDIUM RISK

Five9, Inc. demonstrates a mix of strengths and challenges that place it in a medium-risk category. While the company continues to innovate and invest in AI and automation, and has been recognized as a leader in the IDC MarketScape for Contact Center-as-a-Service Applications Software 8 9, it faces intensifying competition from larger companies 10. Additionally, there have been insider sales by key executives, which could indicate potential concerns about the company's future performance 11 12. Furthermore, the company needs to invest heavily in go-to-market efforts and product innovation to maintain its market position, which could weigh on profitability 13.

8: Business Wire•3 days agoFive9 to Report Second Quarter 2024 Financial Results on August 8, 2024SAN RAMON, Calif., July 18, 2024--Five9, Inc. (Nasdaq: FIVN), provider of the Intelligent CX Platform, today provided details for its second quarter 2024 financial results conference call on Thursday, August 8, 2024, at 4:30 p.m. Eastern Time.StockStory•4 days agoA Look Back at Video Conferencing Stocks' Q1 Earnings: RingCentral (NYSE:RNG) Vs The Rest Of The PackLooking back on video conferencing stocks' Q1 earnings, we examine this quarter's best and worst performers, including RingCentral (NYSE:RNG) and its peers.Insider Monkey•5 days agoWhy Is Five9, Inc. (FIVN) the Best Cloud Stock to Buy Now According to Analysts?We recently compiled a list of the 11 Best Cloud Stocks to Buy According to Analysts. In this article, we are going to take a look at where Five9, Inc. (NASDAQ:FIVN) stands against the other cloud stocks. The surge in internet speed and usage has created a plethora of new industries in its wake such […]Business Wire•5 days agoFive9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications SoftwareSAN RAMON, Calif., July 16, 2024--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation was based on several criteria evaluating platform capabilities including analytics, channels, artificial intelligence (AI), integrations and more.StockStory•5 days agoWinners And Losers Of Q1: Five9 (NASDAQ:FIVN) Vs The Rest Of The Video Conferencing StocksAs the Q1 earnings season comes to a close, it’s time to take stock of this quarter's best and worst performers in the video conferencing industry, including Five9 (NASDAQ:FIVN) and its peers.Reuters•10 days agoExclusive-Anson Funds pushing Five9 to explore a sale, sources sayInvestment firm Anson Funds Management has amassed a stake in Five9 and is urging the U.S. call center software company to consider a sale, people familiar with the matter said. The investment firm's move comes on the heels of Five9's decision last year to walk away from an acquisition offer from Zoom Video Communications, the maker of the popular virtual meeting software, one of the sources said. There is no certainty Five9 will heed the calls to explore a sale, the sources said, requesting anonymity because the matter is confidential.Business Wire•24 days agoIn-depth Analysis from Five9 Finds AI Creates Exceptional Experiences in HealthcareSAN RAMON, Calif., June 27, 2024--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today released new insights and best practices designed to help healthcare organizations leverage AI to exceed patient and member expectations, build greater loyalty, and measurably improve results. The analysis titled "AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers" analyzes the strategies of 120 Five9 IVA healthcare customers leveraging its Intelligent Virtual Agent (IVA).Insider Monkey•26 days agoShould You Hold Five9 (FIVN) Despite Headwinds?Brown Capital Management, an investment management company, released its “The Brown Capital Management Mid Company Fund” first quarter 2024 investor letter. A copy of the letter can be downloaded here. The Mid Company Fund (Institutional shares) returned 5.21% in the quarter underperforming the 9.50% return for the Russell Midcap Growth Index. The strategy focuses on […]GuruFocus.com•last monthInsider Sale: EVP, Product Engineering Panos Kozanian Sells Shares of Five9 Inc (FIVN)Panos Kozanian, Executive Vice President of Product Engineering at Five9 Inc (NASDAQ:FIVN), executed a sale of 10,232 shares in the company on June 12, 2024.Zacks•last monthNice (NICE) Boosts Customer Experience With CXone MpowerNice (NICE) transforms customer experience with CXone Mpower, enhancing its employee performance and delivering proactive services. View Source9: Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software View Source10: Five9 faces intensifying competition, including from larger companies with sizable cloud-based communications installed bases including Zoom and Salesforce. View Source11: Almost all investors and traders prefer to invest in shares controlled by the management of a corporation as a management company will be more likely to run the business itself and to never conduct things against the management’s desires and will always try to do what is best for their shareholders. Currently, 2.02 percent of Five9 Inc shares are owned by insiders, and 101.86 percent are held by financial institutions. ZWARENSTEIN BARRY, the Chief Financial Officer at Five9 Inc (FIVN) has sold 6,207 shares of firm on Jul 16 ’24 at a price of $45.01 against the total amount of $0.28 million. In another inside trade, Kozanian Panos, EVP, Product Engineering of Five9 Inc (NASDAQ:FIVN) sold 10,232 shares of the firm on Jun 12 ’24 for a total worth of $0.46 million at a price of $44.61. An inside trade which took place on Jun 12 ’24, Chief Financial Officer of Five9 Inc ZWARENSTEIN BARRY sold 4,241 shares of firm against total price of $0.19 million at the cost of $45.04 per share. View Source12: Insider Sale: EVP, Product Engineering Panos Kozanian Sells Shares of Five9 Inc (FIVN) View Source13: Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation. While we forecast Five9 will continue to take market share, the firm faces intensifying competition from contact center as a service, or CCaaS, peers, and communication industry titans competing for a slice of the massive contact center cloud transition pie. In this environment, we expect Five9 will need to continue to invest heavily in go-to-market efforts and product innovation to attract and retain new clients, weighing on profitability upside. View Source

NO

There is no evidence provided that indicates Five9 Inc. is launching any new product offerings. The available information discusses existing products, financial results, and strategic moves but does not mention any new product launches.

Five9 Inc.'s product roadmap and expansion strategy for 2024 through to 2026 focuses on leveraging industry tailwinds such as the transition of contact center operations to the cloud and the shift toward digital-first customer engagement and automation. The company plans to continue investing heavily in go-to-market efforts and product innovation to attract and retain new clients, despite facing intensifying competition from larger CCaaS peers and communication industry titans 14. Five9's unified cloud contact-center-as-a-service platform will integrate advanced AI and automation capabilities, including digital self-service, agent assist technology, workflow automation, and workforce optimization solutions, to enhance customer and agent experiences and optimize call center efficiency 15 16.

14: Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation. While we forecast Five9 will continue to take market share, the firm faces intensifying competition from contact center as a service, or CCaaS, peers, and communication industry titans competing for a slice of the massive contact center cloud transition pie. In this environment, we expect Five9 will need to continue to invest heavily in go-to-market efforts and product innovation to attract and retain new clients, weighing on profitability upside. View Source15: Five9 Benefits From Ongoing Transition to Cloud Contact Center Solutions Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• 16 days ago Five9 Benefits From Ongoing Transition to Cloud Contact Center Solutions Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• 19 days ago Five9 Earnings: Impressive Customer Wins Amid Macro Pressure on Seat Expansion Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• last month Five9 Earnings: Impressive Customer Wins Amid Macro Pressure on Seat Expansion Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• 2 months ago View Source16: Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. View Source

Sources

1: Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California. View Source2: Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California. View Source3: Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. View Source4: Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software View Source5: Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite. View Source6: Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. The company's platform comprises of including interactive virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, and AI summaries that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California. View Source7: Rowan became Redis CEO in February 2023 after serving for four and a half years as CEO of Five9, Inc. (NASDAQ:FIVN). As CEO, Rowan built Five9 into a billion dollar business, and quadrupled revenue while expanding the company’s profitability. View Source8: Business Wire•3 days agoFive9 to Report Second Quarter 2024 Financial Results on August 8, 2024SAN RAMON, Calif., July 18, 2024--Five9, Inc. (Nasdaq: FIVN), provider of the Intelligent CX Platform, today provided details for its second quarter 2024 financial results conference call on Thursday, August 8, 2024, at 4:30 p.m. Eastern Time.StockStory•4 days agoA Look Back at Video Conferencing Stocks' Q1 Earnings: RingCentral (NYSE:RNG) Vs The Rest Of The PackLooking back on video conferencing stocks' Q1 earnings, we examine this quarter's best and worst performers, including RingCentral (NYSE:RNG) and its peers.Insider Monkey•5 days agoWhy Is Five9, Inc. (FIVN) the Best Cloud Stock to Buy Now According to Analysts?We recently compiled a list of the 11 Best Cloud Stocks to Buy According to Analysts. In this article, we are going to take a look at where Five9, Inc. (NASDAQ:FIVN) stands against the other cloud stocks. The surge in internet speed and usage has created a plethora of new industries in its wake such […]Business Wire•5 days agoFive9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications SoftwareSAN RAMON, Calif., July 16, 2024--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation was based on several criteria evaluating platform capabilities including analytics, channels, artificial intelligence (AI), integrations and more.StockStory•5 days agoWinners And Losers Of Q1: Five9 (NASDAQ:FIVN) Vs The Rest Of The Video Conferencing StocksAs the Q1 earnings season comes to a close, it’s time to take stock of this quarter's best and worst performers in the video conferencing industry, including Five9 (NASDAQ:FIVN) and its peers.Reuters•10 days agoExclusive-Anson Funds pushing Five9 to explore a sale, sources sayInvestment firm Anson Funds Management has amassed a stake in Five9 and is urging the U.S. call center software company to consider a sale, people familiar with the matter said. The investment firm's move comes on the heels of Five9's decision last year to walk away from an acquisition offer from Zoom Video Communications, the maker of the popular virtual meeting software, one of the sources said. There is no certainty Five9 will heed the calls to explore a sale, the sources said, requesting anonymity because the matter is confidential.Business Wire•24 days agoIn-depth Analysis from Five9 Finds AI Creates Exceptional Experiences in HealthcareSAN RAMON, Calif., June 27, 2024--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today released new insights and best practices designed to help healthcare organizations leverage AI to exceed patient and member expectations, build greater loyalty, and measurably improve results. The analysis titled "AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers" analyzes the strategies of 120 Five9 IVA healthcare customers leveraging its Intelligent Virtual Agent (IVA).Insider Monkey•26 days agoShould You Hold Five9 (FIVN) Despite Headwinds?Brown Capital Management, an investment management company, released its “The Brown Capital Management Mid Company Fund” first quarter 2024 investor letter. A copy of the letter can be downloaded here. The Mid Company Fund (Institutional shares) returned 5.21% in the quarter underperforming the 9.50% return for the Russell Midcap Growth Index. The strategy focuses on […]GuruFocus.com•last monthInsider Sale: EVP, Product Engineering Panos Kozanian Sells Shares of Five9 Inc (FIVN)Panos Kozanian, Executive Vice President of Product Engineering at Five9 Inc (NASDAQ:FIVN), executed a sale of 10,232 shares in the company on June 12, 2024.Zacks•last monthNice (NICE) Boosts Customer Experience With CXone MpowerNice (NICE) transforms customer experience with CXone Mpower, enhancing its employee performance and delivering proactive services. View Source9: Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software View Source10: Five9 faces intensifying competition, including from larger companies with sizable cloud-based communications installed bases including Zoom and Salesforce. View Source11: Almost all investors and traders prefer to invest in shares controlled by the management of a corporation as a management company will be more likely to run the business itself and to never conduct things against the management’s desires and will always try to do what is best for their shareholders. Currently, 2.02 percent of Five9 Inc shares are owned by insiders, and 101.86 percent are held by financial institutions. ZWARENSTEIN BARRY, the Chief Financial Officer at Five9 Inc (FIVN) has sold 6,207 shares of firm on Jul 16 ’24 at a price of $45.01 against the total amount of $0.28 million. In another inside trade, Kozanian Panos, EVP, Product Engineering of Five9 Inc (NASDAQ:FIVN) sold 10,232 shares of the firm on Jun 12 ’24 for a total worth of $0.46 million at a price of $44.61. An inside trade which took place on Jun 12 ’24, Chief Financial Officer of Five9 Inc ZWARENSTEIN BARRY sold 4,241 shares of firm against total price of $0.19 million at the cost of $45.04 per share. View Source12: Insider Sale: EVP, Product Engineering Panos Kozanian Sells Shares of Five9 Inc (FIVN) View Source13: Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation. While we forecast Five9 will continue to take market share, the firm faces intensifying competition from contact center as a service, or CCaaS, peers, and communication industry titans competing for a slice of the massive contact center cloud transition pie. In this environment, we expect Five9 will need to continue to invest heavily in go-to-market efforts and product innovation to attract and retain new clients, weighing on profitability upside. View Source14: Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation. While we forecast Five9 will continue to take market share, the firm faces intensifying competition from contact center as a service, or CCaaS, peers, and communication industry titans competing for a slice of the massive contact center cloud transition pie. In this environment, we expect Five9 will need to continue to invest heavily in go-to-market efforts and product innovation to attract and retain new clients, weighing on profitability upside. View Source15: Five9 Benefits From Ongoing Transition to Cloud Contact Center Solutions Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• 16 days ago Five9 Benefits From Ongoing Transition to Cloud Contact Center Solutions Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• 19 days ago Five9 Earnings: Impressive Customer Wins Amid Macro Pressure on Seat Expansion Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• last month Five9 Earnings: Impressive Customer Wins Amid Macro Pressure on Seat Expansion Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. Rating Price Target Morningstar• 2 months ago View Source16: Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance. View Source