NASDAQ Framework: Freshworks Inc.
AI-boosted SaaS products for businesses 1.
1: About Freshworks Inc. Freshworks Inc., (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X. View Source
Freshworks Inc. (NASDAQ: FRSH) is a software development company that provides software-as-a-service (SaaS) products globally. Headquartered in San Mateo, California, and founded in 2010, Freshworks offers a suite of AI-powered business software designed for IT, customer support, and sales and marketing teams. Its product portfolio includes solutions like Freshdesk, Freshsales, Freshservice, and Freshchat, which help businesses enhance customer and employee experiences through automation and personalized services. Freshworks serves over 67,000 customers worldwide, including notable names such as American Express and Bridgestone, and continues to expand its global footprint with strategic acquisitions and innovative product offerings 234.
2: Freshworks Inc., a software development company, provides software-as-a-service products worldwide. It offers Freshworks Customer Service Suite, which provides automated, personalized self-service on various channels, including web, chat, mobile messaging, email, and social; Freshdesk, a ticketing-centric customer service solution; Freshsuccess, a customer success solution; and Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels. The company also provides Freshsales, an advanced and user-friendly sales automation solution; Freshmarketer, a marketing automation solution for businesses to redefine their marketing strategies; Freshsales Suite, which offers businesses a unified platform that facilitates cohesive engagement and detailed tracking of customers throughout their entire buying journey; Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; and Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data. In addition, it offers Freshping to monitor website's availability and get multichannel alerts if the website goes down; Freshstatus, which allows businesses to create a custom branded website status page for internal or external viewing to communicate website uptime and availability; and Freshsurvey to measure net promoter scores and other satisfaction metrics directly within Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California. View Source3: About Freshworks Inc. Freshworks Inc., (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X. View Source4: Freshworks Inc provides software as a service platform that enables small and medium-sized businesses to support customers through e-mail, phone, website, and social networks. It offers solutions that serve the needs of users in the CS and ITSM categories and has also expanded its offering with Sales and Marketing automation products. These product offerings enable organizations to acquire, engage, and serve their customers and employees. The group derives revenue from North America, Europe, the Middle East and Africa, Asia Pacific, and Other regions. View Source
5: “When I first proposed this next step to the Freshworks Board, we were starting to chart the next phase of our company’s journey. We brought Dennis on board to partner with me on crafting an ambitious growth plan, and my hope was that he could eventually lead the team of talented employees around the world to execute it, which would allow me to spend more time on the long-term product vision, innovation and AI strategy,” said Mathrubootham. “Dennis has a deep understanding of Freshworks’ business, customers and our employees, and a strong track record of building and scaling large global teams - he is the right leader to become our next CEO. I’m thrilled to announce this transition.” View Source6: In his new role as Executive Chairman, Mathrubootham will remain highly engaged with our product vision, customers, and employees. He will work across the company to bring Freshworks’ long-term vision to life and consult with Woodside on strategic decisions. The transition frees him up to spend more time with our product teams in India, and our customers globally, and stay engaged with other external stakeholders. View Source
MEDIUM RISK
Freshworks Inc. has shown significant growth and expansion, with a revenue increase of 19.77% in 2023 compared to the previous year 7. However, the company also reported losses of -$137.44 million, which, although reduced by 40.79% from the previous year, still indicates financial challenges 8. Additionally, the company's stock price has been volatile, with a notable plunge after cutting its annual revenue forecast and undergoing a CEO transition 910. These factors suggest that while Freshworks is growing and reducing its losses, it still faces financial risks that place it in a medium-risk category.
Freshworks Inc. has shown significant growth and expansion, with a revenue increase of 19.77% in 2023 compared to the previous year 7. However, the company also reported losses of -$137.44 million, which, although reduced by 40.79% from the previous year, still indicates financial challenges 8. Additionally, the company's stock price has been volatile, with a notable plunge after cutting its annual revenue forecast and undergoing a CEO transition 910. These factors suggest that while Freshworks is growing and reducing its losses, it still faces financial risks that place it in a medium-risk category.
7: In 2023, Freshworks's revenue was $596.43 million, an increase of 19.77% compared to the previous year's $498.00 million. Losses were -$137.44 million, -40.79% less than in 2022. View Source8: In 2023, Freshworks's revenue was $596.43 million, an increase of 19.77% compared to the previous year's $498.00 million. Losses were -$137.44 million, -40.79% less than in 2022. View Source9: Freshworks plunges after cutting annual revenue forecast, CEO transition View Source10: Freshworks' shares plunged nearly 30% in premarket trading on Thursday after the CRM software maker cut its full-year revenue forecast and named a new CEO. View Source
NO
There is no evidence provided that Freshworks Inc. is launching any new product offerings. The facts mention acquisitions, financial results, and existing product suites, but do not indicate any new product launches.
There is no evidence provided that Freshworks Inc. is launching any new product offerings. The facts mention acquisitions, financial results, and existing product suites, but do not indicate any new product launches.
Freshworks Inc. is poised for strategic growth and expansion from 2024 through 2026, focusing on enhancing its AI-powered business software and expanding its global footprint. The company aims to leverage its recent acquisition of Device42 to strengthen its product offerings and drive innovation in AI and automation 1112. Freshworks is also investing in new data centers, such as the one launched in the UAE, to better serve customers in the Middle East and Africa 1314. Additionally, the company is committed to increasing its focus on mid-market and enterprise customers, as evidenced by the leadership of Dennis Woodside, who has been instrumental in accelerating these investments since joining as President in 2022 1516.
11: Freshworks to Announce Second Quarter 2024 Financial Results on July 30, 2024 GlobeNewswire Jul 8, 2024 12:00pm Freshworks Report Reveals AI Is Delivering Strong Productivity Gains and Unlocking Higher-Value Work for Employees GlobeNewswire Jun 27, 2024 12:00pm Rocketlane Raises $24M in Series B to Create a Post-Sales CRM for Professional Services Teams PR Newswire Jun 25, 2024 2:08pm Freshworks Completes Acquisition of Device42 GlobeNewswire Jun 6, 2024 2:55pm Freshworks to Participate in Upcoming Investor Conferences GlobeNewswire May 14, 2024 12:00pm Freshworks Announces CEO Transition GlobeNewswire May 1, 2024 8:13pm Freshworks Reports First Quarter 2024 Results GlobeNewswire May 1, 2024 8:10pm Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications PR Newswire Apr 23, 2024 3:00pm View Source12: Freshworks, the publicly listed SaaS firm, is acquiring U.S.-based startup Device42 for $230 million, the company disclosed in an SEC filing. Alongside the acquisition disclosure, Freshworks revealed ... View Source13: Freshworks Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa View Source14: DUBAI, UAE, June 27, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc . (NASDAQ: FRSH) today announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. View Source15: Woodside joined Freshworks as President in September 2022. Since then, Woodside has accelerated Freshworks’ investments in enterprise grade products, and driven increased focus on the growth of mid-market and enterprise customers. View Source16: Freshworks acquires Device42 for $230M, appoints Dennis Woodside new CEO View Source